Frank feedback and "constructive" criticism for all those sub-standard businesses we cross swords with. Nicely expressed, in a passive aggressive manner.
Friday, 9 November 2012
A tasty meal, and body language skills
Whitstable restaurant where we ate after a pleasant walk along the Crab and Winkle way. Luckily for you, I forget what you are called, but you lurk under the railway bridge.
Picture the scene. Two diners are talking to each other. Do they show signs of not enjoying their meal? No, they do not. Are they looking around for a waiter / waitress? No, they are not. They are deep in conversation - perhaps they are talking over something sensitive, ladies body matters and the like. So, perhaps not the best idea for every one of your waiting staff to amble over, some doing so twice and even three times, to ask 'is everything alright'.
OF COURSE IT'S SODDING ALRIGHT! If it wasn't alright, you'd know about it. We'd be looking around trying to make eye-contact with one of you. We'd have a sour look on our face, and not be eating. Nor would we be deep in conversation.
So, it's really great you care that we are enjoying our meal. But the gesture of caring starts wearing a little thin after the fifth asking of 'is everything alright'. Just a constructive suggestion - maybe study the customer's body language before butting in regardless. A happy smile, contented eating, chatting to the dining partner normally indicate satisfaction with the meal. Looking around, sad face, knife and fork down - could indicate the diner would like some attention, so now's the time to wander over with that concerned face. Just a bit of feedback. Food was great, by the way.
(JM)
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I do sympathise, XXXX. Tuning into the customers should always be the priority and there is a fine line.
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